We have now completed the first month of our 'new appointment system'.
As expected, waits for routine face-to-face appointments are increasing to pre-pandemic levels - approximately 2 weeks. These appointments are reserved for new medical problems and can be booked online or via telephone. The Doctors feel the benefits of face to face appointments far outweigh the negatives and the feedback from you, our patients, has been very positive.
However, we have noticed an increase in the number of DNA's (non arrivals) to these appointments. If you no longer need your face to face appointment please remember to cancel it. This allows others to be seen promptly and helps to keep our waiting times down.
Due to the increasing number of Covid-19 cases within the UK and our practice area, all 'Emergency' appointments will continue to be contacted by phone initially. The Doctor may then invite you in for a face to face review if this is required. There are a large, but limited, number of these appointments available on a daily basis.
Thank you for your continued patience as we all get used to this way of working. Please continue to be kind and courteous to our receptionists who are working extremely hard with a new appointment system to help you get the right help from the right clinician.
The Doctors at Yorkley Health Centre.